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Services for people with special needs
We wish to ensure all visitors, patrons, and employees have equal accessibility. Should you require any assistance with sitting, moving or standing, please allow us to assist you.
Our venues have accessibility ramps, lifts and elevators to accommodate your needs. Should you require the use of any lifts or elevators, we would appreciate prior notice to ensure employees trained on the use of this equipment are available to assist you in a timely manner.
Our venues can accommodate wheelchairs, walkers and scooters. Please inform our staff as to any additional special equipment requirements for accessibility. Calling in advance will ensure timely services and provide any additional information.
Visitors that are blind or have a vision loss
Should any type of vision loss restrict you from reading signs, locate landmarks or seeing hazards we would be happy to assist you upon your request. Although our services do not include Braille material, one of our team members would be happy to assist you by reading any information that would enhance your visit. Our facility does not offer magnifiers, however we encourage patrons to bring their own. Upon request, certain materials are available in a large font (18 pct or larger) to enrich your experience. Should you use a Guide Dog, we would be happy to welcome you with your Guide Dog during your visit. It is your responsibility to ensure the comfort and safety of your Guide Dog and others while on the premises.
Assisted Hearing Devices
Assisted Hearing Devices are available at Flato Markham Theatre.
Other Disabilities including – Mental Health Disorders, Developmental Disabilities, Learning Disabilities or Speech or Language Impairments
Should you require any assistance to enhance your visit, we would be happy to assist you in any way we can.
Allergies/Multiple Chemical Sensitivities
We ask that all visitors and employees be considerate of those who may have allergies and/or multiple chemical sensitivities and refrain from wearing perfume and cologne, or other scented products.
Medical Emergencies & First Aid
Should anyone require assistance our staff is trained in First Aid and CPR. Certified First Aid, Cardio-Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) service providers are on duty for every event. Please notify a staff member immediately upon needing any assistance.
Any person hired or chosen to accompany you here to provide you with essential services are welcome.